Rich UC on Mobile
Vendor Agnostic
Regulatory Compliance
Dual Persona
Enterprise Policy Control
Customer Engagement Mobility Communications
PwC made headlines earlier this year when it announced it was going "Mobile First" with communications.
That meant the accounting giant's 18,000 employees in the UK would use mobile phones as their primary communications tools instead of traditional desk-top landline phones.
It's part of a trend across the financial services industry, as firms unlock new modes of mobile-enabled enterprise communications to improve responsiveness, streamline customer service, and boost productivity.
The first Android phones were launched 10 years ago. The iPhone turned 10 last year.
And in the last decade, smartphones have become ubiquitous and central to the way consumers communicate and lead their lives.
Now the impact of smartphones is reverberating throughout the work world as well.
More and more consumers want to use text messages to communicate with companies. And more and more companies are listening.
Alaska Airlines just announced text messaging for customer service.