Customer Engagement Mobility
Mobile Calls to Your Customers are No Longer Outside of the Engagement Process
Enterprise Communications Unleashed
- Manage your employees’ mobile communications perfectly in synch with your customer engagement processes
- Integrates mobility with Workforce Optimization (WFO), Customer Relationship Management (CRM) and Customer Experience Management (CXM)
- Reach and responsiveness of mobile communications without giving up control and visibility of the engagement
- Secure and compliant mobile communications, even with BYOD
- Improved customer experience
The Kinetic Communications Platform from Tango Networks delivers managed mobile communications for your employees at each step of their interactions with your customers.
- Promotes customer communications that are polished, professional, efficient and satisfying
- Supports greater customer retention, more repeat business, and higher profitability
The Power of a Superior Customer Experience
An essential part of a superior customer experience is efficient, professional communications with the right person at the right time.
The Kinetic Platform: Customer Engagement Mobility Solution
- Synchronizes mobile communications with customer engagement processes and workflow
- Mobile communications are integrated across distributed users and customer interaction steps
- Seamless handoffs and process flow across customer service representatives, call center staff, customer support, technical support, field service technicians and other stakeholders
- Integrates with the existing enterprise systems for seamless corporate communications even in mixed vendor environments
Superior user management
- Implements single number contact for improved responsiveness and first-time call completion
- Provides outbound caller identification using the corporate number including with BYOD
- Delivers industry-leading mobile identity management, with dual personas to separate business and personal communications on personal devices
Automatic logging, simple quality assurance & recording compliance
- All calls can be centrally monitored and recorded, even on users’ personal devices
- Permits mobile calls to be recorded on same systems used for landline calls
- Logs and archives calls with appropriate steps in workflow applications
The right enterprise communications tool at the right time
What if your enterprise mobile communications were perfectly synced with every step of your customer engagement workflow?
What if each employee at every touchpoint had the right communications tool in hand to respond at the right moment?
What if field staff and remote employees on mobile devices were uniformly aligned and engaged in providing the ultimate customer experience?
These capabilities are available today in the Kinetic Communications Platform from Tango Networks.