Customer Engagement Mobility

Mobile Calls to Your Customers are No Longer Outside of the Engagement Process

Enterprise Communications Unleashed

  • Manage your employees’ mobile communications perfectly in synch with your customer engagement processes
  • Integrates mobility with Workforce Optimization (WFO), Customer Relationship Management (CRM) and Customer Experience Management (CXM)
  • Reach and responsiveness of mobile communications without giving up control and visibility of the engagement
  • Secure and compliant mobile communications, even with BYOD
  • Improved customer experience

The Customer Engagement Mobility Solution from Tango Networks delivers managed mobile communications for your employees at each step of their interactions with your customers.

  • Promotes customer communications that are polished, professional, efficient and satisfying
  • Supports greater customer retention, more repeat business, and higher profitability

Tango Networks’ solutions are available in a cloud service, the Kinetic Cloud, or as an on-premises mobile convergence platform, the Kinetic Communications Platform

The Power of a Superior Customer Experience

140% more is spent by customers who have the best experience (Harvard Business Review)

89% of consumers will defect to a competing brand after poor experience (Harris Interactive)

Increasing customer retention rates by 5% can increase profit by up to 95% (Bain & Company)

An essential part of a superior customer experience is efficient, professional communications with the right person at the right time.

Customer Engagement Mobility Solution

Powerful Integration

  • Synchronizes mobile communications with customer engagement processes and workflow
  • Mobile communications are integrated across distributed users and customer interaction steps
  • Seamless handoffs and process flow across customer service representatives, call center staff, customer support, technical support, field service technicians and other stakeholders
  • Integrates with the existing enterprise systems for seamless corporate communications even in mixed vendor environments

Superior user management

  • Implements single number contact for improved responsiveness and first-time call completion
  • Provides outbound caller identification using the corporate number including with BYOD
  • Delivers industry-leading mobile identity management, with dual personas to separate business and personal communications on personal devices

Automatic logging, simple quality assurance & recording compliance

  • All calls can be centrally monitored and recorded, even on users’ personal devices
  • Permits mobile calls to be recorded on same systems used for landline calls
  • Logs and archives calls with appropriate steps in workflow applications

The right enterprise communications tool at the right time

What if your enterprise mobile communications were perfectly synced with every step of your customer engagement workflow?

What if each employee at every touchpoint had the right communications tool in hand to respond at the right moment?

What if field staff and remote employees on mobile devices were uniformly aligned and engaged in providing the ultimate customer experience?

These capabilities are available today in the Kinetic Communications Platform from Tango Networks.

See Tango Networks in Action

Enterprise Communications Unleashed
Why Tango Networks
Enterprise Mobility Reinvented
Tango Networks empowers enterprises to maximize the productivity of their distributed workforces with the industry’s first truly enterprise-class mobile communications services. The Tango Networks Mobile-X service gives enterprises their own private mobile networks that cut communications costs, simplify security and compliance, and streamline communications for all staff worldwide. Solutions include rich Unified Communications on any mobile phone; mobile voice and text recording for compliance; enterprise text messaging from business numbers; and automatic business application integration of mobile communications.