Dual Identity Management for the Frontline: Empowering Productivity and Privacy

Frontline and deskless workers are the backbone of industries ranging from healthcare and retail to field services and logistics. Yet enabling these employees to communicate efficiently has long been a challenge.

Traditional approaches require some employees to carry an additional work mobile phone and juggling multiple apps, or compromising security or creating customer confusion by using a personal mobile.

It’s more than a productivity issue, it can become a business liability.

A recent study conducted by Unily, ScreenCloud and Censuswide, concluded in part:

• 71% of frontline workers use personal devices or unsanctioned apps, posing significant security and compliance risks.

• Only 24% feel their customer feedback reaches leadership.

• 31% would leave their current employer for a company with a more modern digital workplace.

This is where Tango Extend revolutionizes frontline mobile communications with its dual identity management through an additional business eSIM. It allows employees to use their own mobile with a Bring Your Own Device (BYOD) plan, while allowing your business to have direct control and compliance over the business numbers used and the mobile communications of these deskless workers.

Effortless eSIM Provisioning for Dual Personas

Tango Extend enables frontline staff to add a business line to their personal device via simple QR code. The QR code activates a secure, native eSIM profile for business use alongside their personal SIM. No apps to install, no complicated configurations, and it can be done anywhere – in minutes.

This seamless dual persona setup ensures workers can use their existing personal devices with their private number while also being able to use the new separate business identity for work.

The user experience is intuitive and easy. Employees simply choose the line they want to use – personal or business – from their native dialer. Business contacts are associated with the business line and calls to and from them will automatically use that line. Meanwhile, all personal communications remain private and secure.

Native Calling Experience with Full Enterprise Control

Unlike solutions that require separate VoIP apps or dialers, Tango Extend routes all business calls through the corporate UC platform using the phone’s native dialer.

Workers enjoy familiar calling experiences with enterprise features such as hold, unified voicemail and presence, just as if they were using a classic desk phone. Businesses retain control, visibility, and integration with their communications infrastructure without disrupting frontline workflows.

Compliance and Recording Simplified

For sectors like finance, healthcare, and field services, regulatory compliance and quality control are paramount.

Tango Extend enables the capture and recording of all business calls and texts on existing recording platforms. This ensures organizations meet recording policies, while protecting employee privacy – a critical balance in today’s BYOD environments.

Ideal for Deskless, Frontline, and Hybrid Workers

Whether it’s retail associates needing instant access to team leads, delivery drivers updating dispatch, or healthcare staff coordinating patient care, Tango Extend ensuresfrontline workersare always reachable on their single business number. That business number and identification also appears for customers when they are called.

At the same time, their personal line stays private, preventing burnout and preserving work-life boundaries essential for wellbeing and retention.

A Cost-Efficient BYOD Strategy with Corporate Governance

By enabling dual personas on employees’ personal devices, organizations can reduce the very high costs associated with providing company mobile phones and redundant desk phones. It can also significantly reduce calling plan and roaming costs, while also reducing the carbon footprint.

Tango Extend integrates with leading global UC platforms while maintaining corporate communications governance and compliance. It delivers a scalable BYOD strategy, purpose-built for modern, distributed workforces.

To learn how Tango Extend can empower your frontline teams while maintaining security, compliance, and privacy, visit Tango Networks or contact your solutions advisor today.